Do you want to become a Navigator? Continue reading if you do.

It’s a virtual and volunteer position.

Mental Health Connect provides community-based resources, support and education to improve access to mental health services and to connect individuals and families with the services they need.

MHC is unique because of our Mental Health Navigator and/or Peer Specialist combined with education events and community building. The Mental Health Navigator has preparation and experience in social services to assess client resource needs and barriers to mental health care, develop a plan to meet desired outcomes, and participate in outreach activities.

The Navigators may also promote the MHC service through community presentations, congregation site contacts, and neighborhood venues. The MHC team engages with an array of partnering agencies to meet the needs of our clients. MHC services are free of charge to the community.

Description
Navigators assist clients who face a wide range of mental health concerns and challenges. We answer questions, provide referrals to local treatment options, and take the time to listen empathetically. Training is provided, hours are flexible based on your availability and can be done from home with your smartphone. You will not need to be immediately available to take a call/email at all times during your shift, as we are not a crisis line. We use the 3CX phone app and email to communicate with our clients virtually.

Reports to Lead Navigator

Hours/Status
Volunteer, 4-8 hours of on-call time per week, depending on your availability and our current coverage needs. Ability to attend weekly team meetings on Wednesdays at 11am.

Primary duties

  • Collect and maintain data of calls/chat, add to confidential database.

  • Collaborate and connect with community-based organizations and partners.

  • Offer other mental health triage efforts via transfers to appropriate agencies and support systems. If interested, you can work with and support community outreach events and other promotion and communication efforts as needed.

  • Participation in weekly supervision with Navigator Line Specialists and Director.

  • Commitment to the mission, vision, and values of MHC.

Required 

  • Be available at least one shift per week to provide coverage

  • Attend weekly team meetings on Wednesdays at 11

  • Have a genuine interest in helping people with mental health concerns.

  • Be able to use active listening skills with callers.

  • Ability to research individual support services via the web and phone calls.

  • Have a smartphone to download our 3CX call app and Google email.

Experience

  • Personal lived experience or family experience of mental health challenges/concerns.

  • Preferred, but not necessary - training that can include Peer Support Worker, Community.

  • Health Worker, QPR or Mental Health First Aid.

  • Commitment to consumer empowerment, culturally competent services, and nonjudgmental approach to support.

  • Computer skills including Google suite and web navigation.

  • Collaborative team working style with ability to relate effectively with people from diverse backgrounds.

To apply
Send email of interest to the navigation team lead, Russell: russell@mhconnect.org.